Salesforce to Microsoft Dynamics 365 Migration: Sonata Software Signs CRM Transformation Project with Ireland-Based eir evo
Sonata Software, a global IT services and technology solutions company, has announced that it has signed an agreement with eir evo, Ireland’s leading Telecommunications and ICT Solutions Provider, to support the standardization of their CRM platform, migrating them from Salesforce to Microsoft Dynamics.
In addition to the migration agreement, Sonata Software and eir evo plan to implement a long-term strategy for growing Microsoft Dynamics within the Irish market, co-creating engagement models for a cohesive, scalable approach to CRM across the region.
Why eir evo needed a CRM platform migration?
Back in March 2021, eir Business and Evros Technology Group completed their merger to form eir evo, a unified organisation now offering an unrivalled portfolio of services across cyber security, cloud, networking, application development, and 24x7x365 managed support across Ireland.
With two legacy technology environments now operating as one business, standardising platforms across both entities became a strategic priority. The decision to move from Salesforce to Microsoft Dynamics was driven by the need for a fully integrated, optimised CRM environment that could support eir evo’s growth objectives and deliver visibility across all IT systems from a single platform.
What the Salesforce to Microsoft Dynamics migration delivers
Sonata Software’s platform migration process is built to empower operational efficiency, not simply transfer data from one system to another. For eir evo, the Salesforce to Dynamics 365 migration is designed to deliver:
Seamless collaboration across all business functions within a single, unified CRM platform
Full visibility across IT systems, replacing the fragmented view created by the pre-merger structure
Productivity and customer-centric efficiencies through streamlined workflows and automation
A future-ready CRM infrastructure with the right level of insight to enhance customer service experience
Sonata Software’s experience with the Microsoft Dynamics platform provides customers with end-to-end service expertise, enabling them to make their CRM future-ready and gain the visibility needed to enhance customer service at every level.
Why more organisations are migrating from Salesforce to Microsoft Dynamics
The eir evo decision reflects a pattern seen across enterprise technology teams re-evaluating their CRM platforms. For organisations already invested in the Microsoft ecosystem, including Microsoft 365, Teams, Azure, and Power Platform, consolidating CRM into Dynamics 365 delivers tighter integration, stronger data visibility, and greater configurability without heavy developer dependency.
For businesses operating across merged or multi-entity structures, a Salesforce to Microsoft Dynamics migration also removes the cost and complexity of maintaining parallel CRM systems, replacing them with one connected platform built for scale and long-term performance.
“We look forward to our collaboration with Sonata to optimise our IT landscape, helping us to deliver a Dynamics solution and partnership for the Irish market, accelerating our journey towards a great user experience, delivered with agility and operational excellence, all backed by eir evo’s expertise and emphasis on innovation.” – Joe Brady, CIO, eir evo
“At Sonata, we believe in providing solutions that help our customers achieve their goals effectively and efficiently. Our collaboration with eir evo will enable them to provide superior customer service through streamlined collaboration across their groups, along with an enhanced digital experience and optimised operational capabilities.” – Roshan Shetty, Chief Revenue Officer, Sonata Software
Planning a migration from Salesforce to Microsoft Dynamics 365?
Stories like eir evo’s are becoming increasingly common as organisations look to consolidate their CRM on a platform that works across their entire Microsoft ecosystem. At Yes Dynamic, we specialise in exactly this, helping businesses migrate from Salesforce to Microsoft Dynamics 365 with minimal disruption and a clear path to long-term CRM performance. If you are evaluating a CRM platform migration, we would be glad to walk you through the process.