Case Studies

Case Studies

IoT for Customer Service Improvement: How Real-Time Asset Visibility Transforms Waste Management Operations

A large-scale European waste and environmental services business manages a high-volume, geographically dispersed operation covering recycling recovery, hazardous material handling,...
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Dynamics 365 Human Resources for Aged Care: Scaling a Workforce Without Scaling the Admin

Dynamics 365 Human Resources gives care-sector organisations a structured, auditable way to manage their most critical asset: their people. This...
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Dynamics 365 Supply Chain Management Case Study: How a Large Equipment Dealer Reduced Costs and Scaled Operations

For a dealer network managing 30+ locations, thousands of work orders, and a finance function running on manual processes, the...
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How a Global Staffing Firm Scaled to 38,500+ Daily Inquiries with Power Pages

A global staffing and workforce solutions provider serving the technology, engineering, and professional services sectors. Supporting over 7,700 client companies...
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AI Automation for Enterprise Operations Using Copilot Studio: How a Global Mobility Business Eliminated Manual Overhead

This case study focuses on a global mobility and vehicle rental enterprise operating in more than 160 countries, with a...
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How a Dynamics 365 Commerce Implementation Transformed Retail Operations Across 130+ Locations

A family-owned US retailer and manufacturer with over four decades in operation serves both professional tradespeople and everyday consumers through...
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How a Large US Healthcare System Transformed Patient Engagement with Microsoft Dynamics 365 Customer Insights

A large, integrated US healthcare system operating across clinical care, research, and education set out to modernise how it connects...
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Dynamics 365 CRM Implementation for Laboratory Equipment Manufacturers

A European laboratory equipment manufacturer needed a single source of truth across multiple markets, sales channels, and customer segments. Fragmented...
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Legacy ERP to Microsoft Dynamics 365 Migration: How a Manufacturer Built a Platform for Long-Term Growth

A family-owned manufacturer and distributor outgrew its on-premise ERP, moved to Microsoft Dynamics 365, and gained the visibility and scalability...
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