Customer Management AI Agents

Join us on Thursday the 12th February at 11am GMT, where we will introduce the latest AI Agents for Microsoft Dynamics 365 – the Case Management Agent and the Customer Knowledge Management Agent. These powerful AI Agents are designed to automate Customer Service queries and speed up the resolution of customer cases and customer support tickets while building a library of successful case resolutions for future tickets.

Webinar Details:

• Date: 12th February 2026
• Time: 11am GMT
• Duration: 1 hour
• Platform: Microsoft Teams

What You’ll Learn:

• An overview of the new Agents planned for Microsoft Dynamics 365
• How Agents can automate routine tasks and improve efficiency
• Real-world examples of how businesses are leveraging Agents
• Tips and best practices for getting started with Agents

Who Should Attend:

• Dynamics 365 users looking to optimize their processes
• IT professionals and developers interested in automation
• Business leaders seeking to enhance operational efficiency

Why Attend:

• Gain a comprehensive understanding of the new Agents feature
• Learn how to implement Agents to benefit your organization
• Get your questions answered by our experts during the Q&A session

Agenda

11.00 am – Introduction to Microsoft’s AI Strategy

11.15 am – Demo in a real working environment

11.30am – Other AI examples in Dynamics 365

11.45am – How the Case Management Agent and the Customer Knowle can improve your business

11.55 – Q&A

Registration

To register, please enter your details on our Microsoft Teams Registration site by clicking this link.