Automate Customer Service with AI Agents in Microsoft Dynamics 365 | Live Webinar
Webinar Overview
Discover how Case Management and Customer Knowledge AI Agents are transforming customer support efficiency in Microsoft Dynamics 365.
Artificial Intelligence is rapidly reshaping how organisations deliver customer service. Microsoft’s latest AI Agents for Microsoft Dynamics 365 are designed to reduce manual effort, accelerate case resolution, and help teams capture and reuse knowledge from past customer cases at scale.
Join Yes Dynamic on Thursday, 12 February at 11:00 AM GMT for a live, expert-led webinar introducing two powerful AI capabilities:
- Case Management Agent
- Customer Knowledge Management Agent
These intelligent AI Agents automate routine customer service queries and assist support teams with real-time recommendations based on previous case outcomes, helping organisations resolve customer cases and support tickets faster while delivering more consistent customer experiences.
Whether you are evaluating AI capabilities in Microsoft Dynamics 365 or already using Dynamics 365 for customer service and support, this session will show how AI Agents can deliver measurable operational efficiency, reduced support costs, and improved customer satisfaction.
Webinar Details
Date: Thursday, 12 February 2026
Time: 11:00 AM GMT
Duration: 60 minutes
Platform: Microsoft Teams (Live Online)
What You’ll Learn
An overview of Microsoft’s latest AI Agents for Microsoft Dynamics 365
How AI Agents can automate customer service and support workflows
Real-world examples of how businesses are leveraging AI Agents
Tips and best practices for getting started with AI Agents
Who Should Attend
Dynamics 365 users looking to optimize their processes
IT professionals and developers interested in automation
Business leaders seeking to enhance operational efficiency
Why Attend This Webinar
Gain a comprehensive understanding of the new AI Agents feature
Learn how to reduce support costs while improving response times
Learn how to implement AI Agents to benefit your organization
Get your questions answered by our experts during the live Q&A session
Webinar Agenda
11:00 AM
Introduction to Microsoft’s AI Strategy for business applications
11:15 AM
Live demo: AI Agents in a real Dynamics 365 environment
11:30 AM
Additional AI use cases across Dynamics 365
11:45 AM
How Case Management & Customer Knowledge Agents improve service outcomes
11:55 AM
Live Q&A
Reserve Your Spot Now
Discover how AI Agents can modernise your customer service operations and unlock new efficiencies in Microsoft Dynamics 365.
Register now to secure your place and gain practical insights and clear next steps for adopting AI Agents.